Your privacy matters to us. This page explains exactly what data ku9i collects, why we collect it, how we use it, and what rights you have over your personal information. We keep things straightforward — no legal jargon, no hidden surprises.
These six principles summarise how ku9i handles your personal data. The full policy details follow below.
ku9i only collects the data we genuinely need to operate your account, process payments, and keep the platform secure. We do not collect data for the sake of it.
All personal data stored by ku9i is protected using industry-standard encryption. Access to your data is restricted to authorised personnel only, and all access is logged and audited.
ku9i does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the ku9i ecosystem and its trusted service partners.
We tell you exactly what we use your data for. There are no hidden purposes, no undisclosed sharing arrangements, and no surprises. What you read here is what we do.
You have the right to access, correct, and request deletion of your personal data. ku9i makes it easy to exercise these rights by contacting our support team at any time.
We do not keep your data longer than necessary. Retention periods are defined for each data category, and data is securely deleted or anonymised when it is no longer needed.
ku9i ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how ku9i collects, uses, stores, and shares your personal data when you access the ku9i website at ku9i.io, use the ku9i mobile app, or interact with any of our services.
This policy applies to all registered players and visitors to the ku9i platform. By registering an account or continuing to use ku9i, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy.
Plain Language Commitment: We have written this Privacy Policy in plain, straightforward English so that every ku9i player — regardless of their background — can understand exactly how their data is handled. If anything is unclear, please contact our support team.
ku9i collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party service providers such as payment processors and identity verification services.
The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Provided by you at registration or verification |
| Contact Data | Mobile number, email address | Provided by you at registration |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Provided by you and payment processors |
| Technical Data | IP address, device type, browser, operating system | Collected automatically when you use the platform |
| Usage Data | Games played, session duration, betting history, login times | Collected automatically through platform activity |
| Communications Data | Support chat logs, emails sent to ku9i | Provided by you when contacting support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
ku9i uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described in this policy. The primary ways we use your data are:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from ku9i, you can unsubscribe at any time by contacting our support team or using the unsubscribe link in any marketing email we send you.
ku9i processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
ku9i does not sell your personal data to any third party. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this policy. The categories of third parties we may share data with include:
All third parties who process data on behalf of ku9i are required to handle your data securely, in accordance with applicable data protection laws, and only for the specific purposes for which it was shared. We do not permit our third-party partners to use your data for their own marketing purposes.
No Cross-Border Transfers Without Safeguards: If your data is transferred outside of Bangladesh, ku9i ensures that appropriate safeguards are in place to protect your data to the same standard as required under applicable local law.
ku9i uses cookies and similar tracking technologies on our website and app to improve your experience, keep you logged in, and understand how players use the platform. A cookie is a small text file stored on your device when you visit a website.
The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ku9i platform. Clearing your browser cookies will log you out of your account.
ku9i takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While ku9i takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
Data Breach Response: In the unlikely event of a data breach that poses a risk to your rights, ku9i will notify affected players and relevant authorities promptly in accordance with applicable legal requirements.
ku9i retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal and regulatory compliance |
| Financial Transaction Data | 7 years from transaction date | Anti-money laundering regulations |
| Gaming Activity Logs | 3 years from last activity | Dispute resolution and responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical & Usage Logs | 12 months | Security monitoring and platform improvement |
When your data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a ku9i player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected]:
How to Exercise Your Rights: Contact our support team at [email protected] with your request. We will verify your identity before processing any data rights request and will respond within 30 days.
The ku9i platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on ku9i or provided us with personal data, please contact our support team immediately at [email protected].
Upon receiving a verified report of underage access, ku9i will immediately close the account, delete all associated personal data, and return any deposits made — minus any amounts already wagered — to the payment method used. We take underage access extremely seriously and act on all reports without delay.
ku9i may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how ku9i protects your privacy. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.
Stay Informed: Bookmark this page and check back whenever you want to review how ku9i handles your personal data. We will always be transparent about any changes we make.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku9i handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
For data rights requests specifically — such as access, erasure, or portability requests — please email us with the subject line "Data Rights Request" and include your registered mobile number so we can verify your identity promptly.
Register your free ku9i account in under two minutes. Enjoy fishing games, bingo, wheel spins, and exclusive bonuses — all on a platform that takes your privacy seriously.